Test management interface

Online Case Management

Since you may already know, our former eService / Knowledge Base functionality ended up being recently disabled to make way for our new Online Case Management program.

The new on line Case control System provides similar functionality once the earlier eService system but enables us the flexibleness to leverage our brand new SalesForce.com CRM system to give you a much richer on line experience. One of the new modifications is within the use of the term "provider Request". With our brand new CRM system, "Service Requests" are now actually known as "situations". Seek out brand-new features and choices to be produced offered shortly.

Utilizing the brand-new on line Case Management System you'll be able to to:

  • Create brand-new situations
  • View and edit your existing Cases
  • Near your situations
  • Use our full-featured Solutions understanding Base (just around the corner)

Use of the web Case Management System requires a one-time enrollment. This brand-new System just isn't linked to your present Pitney Bowes computer software Support Site log in qualifications and so needs another join. When you look at the coming months, we will be making further improvements towards Pitney Bowes computer software Support website by aligning it using new Pitney Bowes company knowledge marketing as well as a tighter integration with this brand new CRM. Until these enhancements are in place, you will need your Pitney Bowes Software Support Site sign in qualifications as well as your brand-new on line Case Management System sign in information. Once you've logged in to the brand new System, you should have access to your business's situations that have been submitted since or still open after September tenth, 2009.

Using brand new program, you'll also have a different on line Profile. Your web Profile is strictly for the on the web Case control program and certainly will be handled from within the System after you have successfully logged in. Please be aware your on the web Profile is significantly diffent versus email address within Consumer Database; modifications built to your web Profile won't influence your Contact information in our client Database.

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