Healthcare quality measurement tools
|What Exactly Is CAHPS®?||The Consumer Assessment of Healthcare Providers and Systems (CAHPS®) program is a multiyear initiative of AHRQ to produce and promote the use of standard studies of customers' experiences with medical care.
The CAHPS surveys address a variety of health care solutions and meet the information needs of medical care consumers, purchasers, health plans, providers, and policymakers. Besides supporting the growth of standardized patient surveys that permit people to compare outcomes across providers and as time passes, the CAHPS program creates directions for implementing those surveys, benchmarking information, and resources and resources to simply help survey sponsors create understandable and usable relative information and help health care providers assess and enhance their very own overall performance.
The CAHPS system is a collaborative effort of businesses collectively known as the CAHPS Consortium. The CAHPS Consortium includes national agencies, exclusive study companies, and a contractor that aids the CAHPS User system.