News & Notices

Humana Healthcare Customer Service

This material is given to informational use only and should not be construed as medical advice or used in place of consulting a licensed medical professional. You should consult with your doctor to determine what is right for you.

The proper treatment, when you need it

Together with your Humana wellness program, you've got accessibility healthcare services at physicians, retail clinics, urgent treatment facilities and hospitals inside plan’s community. Seeing these network providers may save you time and money when you need care. Here are some places you can go, depending on the care you need:


Most of your attention doctor is obviously your first choice, unless it is a crisis. Indeed, checking out your medical professional for a preventive attention checkup, covered by most programs at no extra cost, gives your medical professional to be able to become familiar with you so they can be a genuine companion in aiding you achieve lifelong wellbeing.

Retail center

It is possible to usually get a hold of retail centers in supermarkets or pharmacies. They're usually available exactly the same hours as store. You generally have no need for a scheduled appointment for affordable remedy for small issues. Look at your provider directory to see which retail clinics are available in your plan’s community.

Immediate treatment center

an urgent treatment center or retail hospital is an excellent option if the medical practitioner is not available therefore require care straight away for something like the flu, infections, minor burns off or sprains. You don’t have to schedule a consultation, & most are open nights and weekends. If your doctor's office is closed, an urgent care center is a good option because:

  • They usually do not require appointments
  • These are generally available later than most medical practioners' workplaces
  • They provide faster treatment at a cost lower than most medical center crisis rooms.

Look at your provider directory to determine what immediate care facilities are available in your plan’s network.


When you yourself have a life-threatening injury or condition, always go right to the er – preferably at a system hospital – or call 911. If you think you've got a significant medical problem—like a stroke or heart attack—please play it safe. Get disaster attention immediately when you yourself have these problems:

  • Chest pain
  • Difficulty respiration
  • Poisoning
  • Bleeding or sickness that'll not end
  • Major burns, slices, or pauses
  • Losing consciousness
  • Signs of a stroke
  • Any menace to life or limb

Your program covers true emergencies at in-network and out-of-network providers, no referrals or prior authorizations are needed.

Interesting automotive fact

When preparing your car to be shipped abroad, ask your chosen auto shipping provider which items may or may not be transported in the car. Each auto shipping provider has their own weight limits for private items left in the car; however, the driver will not actually weigh your luggage, but rather perform a visual assessment, so a couple kilograms over the limit likely won't be an issue.

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